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Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE – Nadine Aysoy Website

These General Terms and Conditions of Sale (the "Terms and Conditions") govern the sale of merchandise by Nadine Aysoy, having its registered seat One Kensington Road, London W8 4AU, and registered in England with No. 09771460 ("Nadine Aysoy" or "we") through the English section of www.nadineayoys.com (the "Website").

Your use of the Website to purchase merchandise or otherwise, indicates your agreement to follow and to be bound by these Terms and Conditions, the Website Terms of Use ("Terms of Use" available below) which are hereby incorporated by reference, other notices which may be posted on the Website, and all applicable laws and regulations. These are the terms and conditions on which we supply Nadine Aysoy Fine Jewellery products to you. Please read these terms carefully before you submit your order to us.

ORDERS

Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts, may place orders for Nadine Aysoy products either through the Website, following the indications thereon or by phone, calling us on +44 (0)74647488 Monday to Friday from 9:30 am to 5:30 pm (GMT Time), except 25th December and 1st January and all UK bank holidays. All orders are subject to written acceptance by Nadine Aysoy. It is your responsibility to check that the information displayed in your Shopping Bag accurately reflects your selection before confirming your order. Upon confirmation (i.e. clicking the "Pay Now” button as explained below), the order will be sent to Nadine Aysoy for processing and you will receive an acknowledgment email containing the main details of your order. Said acknowledgement email does not represent acceptance of your order. After processing, upon shipment of the product you have ordered, we will send you a confirmation email of your order.

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Accordingly, Nadine Aysoy shall not be liable for any error or inaccuracy in the photographs or graphical representations of Nadine Aysoy products displayed on the Website. If you have any questions about the products, you may contact the customer service department by emailing enquiries info@aysoydesign.com or calling +44 (0) 7464747488

Orders may be placed for personal use only, any commercial use excluded. 

Nadine Aysoy has the right to cancel any order placed by you in the event you have been involved in a dispute concerning a prior order, or if Nadine Aysoy has reasonable ground to suspect that you have violated these Terms and Conditions, or are or appear to be engaged in fraudulent activities or use of purchased products other than for personal use as permitted by these Terms and Conditions. Nadine Aysoy has the right to refuse any order at its discretion.

CONFIRMATION OF ORDERS

In order to process the order, you must select the product you wish to buy and click the "Add to Shopping Bag" button. The selected products will then be included in the "Shopping Bag" and the order can be placed by filling out the order form and accepting the General Terms and Conditions of Sale. Prior to submitting the order you are required to verify the accuracy of the information provided and make the necessary corrections. The Order is submitted when you click the "Pay Now" button. After placing an order, you will receive an automatic e-mail confirmation from us acknowledging that we have received your order. Please note that clicking the "Pay Now" button does not mean that your order has been accepted and purchase completed. Your order constitutes an offer to us to buy a Product. Upon receipt, the order will be submitted to Nadine Aysoy for processing and may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by applicable law. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched and which contains the relevant tracking number (the "Order Confirmation"). The contract between us will only be formed when we send you the Order Confirmation. The contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation.

AVAILABILITY

Nadine Aysoy reserves the right to change the assortment of items offered on the Website from time to time without prior notice to the customers. Nadine Aysoy will not be liable if any product is out of stock or otherwise unavailable.

PRICES AND PAYMENTS

The prices of Nadine Aysoy products are indicated in USD excluding of applicable taxes and excluding shipping costs.

VAT is charged on all products within European Union and the UK.

You will be required to pay any applicable VAT, taxes or charges required by your country of import. Nadine Aysoy will not be liable for these charges.

Nadine Aysoy reserves the right to modify the price of products offered on the Website at any time without prior notice to you. You will be charged the prices displayed on the Website at the time the order was confirmed by you by Clicking on the "Pay Now" button.

Nadine Aysoy reserves the right to correct any errors or inaccuracies on the Website or to cancel orders if any such information is inaccurate. You will be required to pay for any order placed on the Website immediately upon clicking on the "Pay Now" button. The amount of the purchase price of the products ordered by you will be charged on your credit or debit card.

We accept payment through PayPal and also through many credit and debit cards, please click on this link https://www.shopify.ca/payment-gateways and you will see a list by country.

You cannot use store credits or gift certificates issued by Nadine Aysoy to purchase products offered on the Website.

RESERVATION OF TITLE

Products ordered by you will remain the property of Nadine Aysoy until Nadine Aysoy has received full payment thereof and you hereby grant a security interest in such products until full payment has been received. If there is any problem with payment, you are responsible to return the goods received to Nadine Aysoy immediately upon request.

DELIVERY

The products will be shipped to the delivery address specified during the ordering process. Please note that the delivery can only be made to the person indicated in the order. PO Boxes and similar are excluded.

SHIPPING

During the ordering procedure, Nadine Aysoy will inform you of the standard time required for delivery and the various forms of delivery available for the goods products purchased. Delivery costs, if any, depend on the value of the order. Nadine Aysoy reserves the right to divide the order into partial shipments and you will be charged for the relevant amount.

The products will generally be delivered within 2 to 7 working days from the order confirmation date.

Upon delivery, the signature confirmation by a person who is at least 18 years of age is required. You acknowledge that any person taking delivery of the products at the designated address shall be deemed to have done so with your authorisation.

Any failure to deliver or a delivery exceeding ten (10) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to our Customer Service department by phone at  +44 (0)7464747488 or e mail at info@aysoydesign.com

RIGHT TO CANCELLATION AND RETURN POLICY

You have a legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period of 14 days from date of receipt.

This cancellation right does not apply in the case of any made-to-measure or custom-made products including personalised products. Bespoke orders are non-refundable and cannot be exchanged.

Your legal right to cancel a contract starts from the date of the order confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the products.

To cancel a contract, please contact us in writing to tell us by sending an e-mail to info@aysoydesign.com You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.

You will receive a full refund of the price you paid for any products returned. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.

If you have returned your items to us under because they are faulty, we will refund the price in full, along with any applicable delivery charges.

We will refund you on the credit card or debit card used by you to pay.

You must return all items to us as soon as reasonably convenient, and you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession. We will let you know how to return the products.

All complaints should be directed to info@aysoydesign.com in writing where they will be responded to within one working day.

REPAIRS

For repair inquiries, please contact our Customer Service by phone, calling us at +44 (0) 74647488 or e mail atinfo@aysoudesign.com or through the Contact us section of the Website.

AUTHENTICITY GUARANTEE

Nadine Aysoy guarantees the authenticity of all products purchased through the Website.

GOVERNING LAW - CHOICE OF FORUM – ONLINE DISPUTE RESOLUTION

These Terms and Conditions shall be governed by the laws of England and Wales without regard to its conflicts of law provisions. You agree that any cause of action that may arise under these Terms and Conditions will be brought in the appropriate court in London and you agree to submit to the personal and exclusive jurisdiction of the appropriate courts located in the United Kingdom. The foregoing is without prejudice to any of your rights which cannot be excluded under the law of your Country of residence.

FORCE MAJEUR

We are not responsible for any delay in, or failure of, performance of our obligations under any these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action. 
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

WAIVER

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

NADINE AYSOY J CORPORATE RESPONSIBILITY

Nadine Aysoy Fine Jewellery’s commitment to conducting business ethically is expressed in its Corporate Responsibility. Nadine Aysoy Fine Jewellery constantly checks that the principles of these codes are respected and properly applied.

VALIDITY

These Terms and Conditions are effective as of 2nd September 2019

TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Welcome to Nadine Aysoy’s website (“Our Site”). The terms “we”, “us” and “our” refer to Nadine Aysoy the owner of the website. The term “you” refers to the user or viewer of Our Site.

If you continue to browse and use Our Site, you are agreeing to comply with and be bound by the following terms of use (the “Terms of Use”), which together with our Privacy Policy and Cookie Policy govern Nadine Aysoy ‘s relationship with you in relation to Our Site, www.Nadine Aysoyfinejewellery.com. If you disagree with any part of these Terms of Use, you must not use Our Site.

Terms of website use

These Terms of Use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website [www.Nadine Aysoyfinejewellery.com.] Use of Our Site includes accessing and browsing to use our site.

Please read these Terms of Use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

Other applicable terms

These Terms of Use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on Our Site.

If you purchase goods from our site, our Terms and Conditions of Sale will apply to the sales.

Information about us

www.nadneaysoy.com is a site operated by us. We are registered in England and Wales under company number 09771460 and have our registered office at One Kensington Road, London W8 4AU

Changes to the Terms of Use

We may revise these Terms of Use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that Our Site, or any content on it, will be free from errors or omissions.

Accessing our site

Our Site is made available free of charge.

We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. Access to Our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of Our Site without notice. We will not be liable to you if for any reason Our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to Our Site.

You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Password and identification code

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it, including (but not limited to) design, layout, look, appearance, text and graphics.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Our Site in breach of these Terms of Use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

All trademarks reproduced in Our Site which are not our property or are not licensed to us are acknowledged on Our Site.

No reliance on information

The content on Our Site is provided for general information and use only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on Our Site we make no representations, warranties or guarantees, whether express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

Limitation of our liability

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, Our Site; or
  • use of or reliance on any content displayed on Our Site.
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access Our Site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us on +44 (0) 7464747488 or write to us at Nadine Aysoy Fine Jewellery, One Kensington Road, London W8 4AU

Please note that unauthorised use of our site may entitle us to a claim for damages and it may amount to a criminal offence.

Third party links and resources in our site

Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your convenience and information only. Such links do not signify that we endorse the relevant website(s).

We have no control over the contents of those sites or resources.

Applicable law

These Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please write to us at Nadine Aysoy, One Kensington Road, London W8 4AU

Thank you for visiting Our Site.